Sr Mgr, Solution Consulting

The Senior Manager, Solution Consulting will ensure that they have an effective, motivated team of highly skilled resources to support innovation cycles within the ecosystem to facilitate both vertical and horizontal value-based solutions. Strong alignment to our sales organization is necessary to facilitate proper pipeline and business activities are supported.

Our solution focus spans across IT-business management (SPM), IT-asset management, Sec Ops & Risk. Ensuring what work across the entire IT and business lifecycle flows seamlessly.

We are looking for a motivated and influential first line leader to help build and scale our Tx Transformation solution presales team for the area. This leader must be a person who loves leading teams and driving business. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both the go to market sales, pre‑sales, customer success and partner organizations, as well as, with our product development and marketing teams.

You will be responsible for planning, validating, and ensuring quality of the overall technical sales efforts in the region and your team will be working with some of the largest customers in the area. This leader will be responsible for developing a team, covering activities for lead generation, technical sales, demos, and proof of concepts. We are looking for a leader who is capable of understanding customer needs and network with senior stakeholders to ensure customer value and success are realized.

The successful candidate will embody our leadership values of "Lead Change, Grow Team & Self, Drive Results, Win as a Team".

• Partner with the IT Workflow sales specialist leader, to co‑develop a go to market model to run the area business for the IT Workflow.
• Recruit, retain and develop a team of specialist and specialist leaders to drive IT Workflow business productivity and innovation.
• Define programs for enabling field sales and solution consulting teams to drive IT Workflow sales, adoption, and value proposition.
• Help develop and contribute to sales campaigns focused on the IT Workflow.
• Partner with our Global Alliance and Channel organization to build a sell‑to, sell‑with and sell‑through models.
• Partner with the Business unit General Managers of the IT Workflow business units to build out a successful roadmap for the coming years.
• Align as a trusted advisor and strategic team member to both sales and company executives to understand market conditions, customer requirements and challenges, and assist in strategically planning GTM (Go to Market), solution capabilities and strategic partnerships.
• Influence and drive the right value model around pricing and packaging.
• Establish trusted relationships with product management, marketing, global sales leadership, professional services and global alliance and channel leaders.
• Develop clearly defined go‑to‑market initiatives with key Service Now sales, marketing, and business unit leaders to achieve revenue goals. Define key milestones and progress tracking metrics & drive associated operating rigor to "inspect what we expect".
• Build strong relationships with executive leaders in both our customers and partners. We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

• 4+ years' experience in building or leading pre‑sales teams, with similar experience of standard approaches to coaching, mentoring, and managing a team of senior‑level professionals.
• Strong leadership presence & record of accomplishment of consistent quota attainment & over achievement with the ability to collaborate and influence in a "Win as a team" environment.
• Strong people management skills with a passion for coaching and developing others to their highest potential…