Patient Pathway Co-ordinator

Job Summary

The post holder will be the point of contact for all administrative issues relating to patients  pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The postholder will supervise and allocate work to the PPC team.

• Outpatient Pathway:
  Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
• Pathway Tracking:
  To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys
• Inpatient Pathway (Speciality Specific):
  Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
• Communications/Customer service:
  Demonstrate high levels of customer care and be an ambassador for customer care within the Trust

Development and staff wellbeing
Your growth and personal happiness matter to us. After all, we can t expect the best from you if we don t invest in your development and nurture your wellbeing. From the moment you join us, we re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.

We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. We also take every opportunity to thank and recognise the work our teams do, through weekly  shoutouts  and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Date posted
19 January 2026

Pay scheme
Agenda for change

Band
Band 4

Salary
£32,199 to £34,876 a year Pro rata pa. incl. HCAS

Contract
Permanent

Working pattern
Part-time

Reference number
-DE-GV-Y

Job locations
Kingston Hospital, Galsworthy Rd, Kingston upon Thames, Kingston Upon Thames, KT2 7QB

Job responsibilities

*** Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Shortlisting Criteria

Essential

• Computer Literate
• Good attention to detail;
  Ability to initiate & coordinate change to own working practices

Desirable

• Knowledge of healthcare administrative systems and processes
• Patient Care/ Customer Service experience

Shortlisting Criteria

Essential

• GCSE Maths grade A-C or equivalent
• GCSE English grade A-C or equivalent

Desirable

• Previous NHS experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Kingston and Richmond NHS Foundation Trust

Address
Kingston Hospital, Galsworthy Rd, Kingston upon Thames, Kingston Upon Thames, KT2 7QB

Employer s website
https://