Operations Coordinator

Operations Coordinator –
Express Drainage Solutions

Located at our HQ in Staines Upon Thames, you will report directly to our Operations Manager, assisting them in the coordination of our teams on the ground. Previous experience in a similar role and a good knowledge of the drainage industry is beneficial but not essential. You will be an integral part of organising the works diary.

On a day-to-day basis, you will be working directly with our teams on the ground, as well as liaising with our clients in the call centre.

• Assisting in the coordination of our team of engineers.
• Assisting with day-to-day operations tasks.
• Team admin tasks.
• Management and acquisition of materials and equipment.
• Communicating technical advice from our in‑house expert to our teams on the ground.
• Problem-solving in terms of client requirements and scheduling.
• Updating customers with the progress of work.
• Updating organisational software.
• Liaising with internal stakeholders regarding ongoing projects.
• Planning for jobs and reviewing progress.
• Collecting and analysing data for reporting.
• Facilitate booking reactive and pre‑planned works both for commercial and domestic clients.

• Strong organisational skills.
• Strong telephone skills – being the first point of call for our customers.
• Ability to work independently and as part of a fast‑moving team.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Commitment to learn and develop.
• Experience working within the drainage industry or similar.
• Experience with CRM systems (eWorks or similar).
• Experience with the Microsoft Suite.

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Express Solutions Group is an Equal Opportunities Employer. We are committed to promoting equal opportunities for all candidates whereby recruitment and selection is free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based on merit.