Witness Assessment Co-ordinator

Position: Witness Assessment Co-ordinator (Permanent)
We’re looking for a highly organised, customer-focused professional to be at the heart of the operations for our Staines based client. You’ll be the first point of contact for customers and stakeholders, coordinating assessments, keeping activities on track, and ensuring an excellent service experience at every stage.

Full Time, Hybrid opportunities after completion of probation period.

Coordinator Responsibilities:

Be the go-to contact for customers and external enquiries, delivering clear, helpful responses.
Coordinate witness assessment visits, working closely with customers, Assessment Managers, and technical experts.
Monitor activity, proactively managing due and overdue actions and escalating issues where needed.
Support the accreditation cycle through efficient administration and accurate record-keeping.
Work collaboratively with colleagues to ensure consistent service and continuous operational cover.

What you’ll bring
A strong customer service mindset and excellent communication skills.
Confidence managing multiple tasks and deadlines in a fast-paced environment.
Great organisational skills and attention to detail.
A proactive, collaborative approach to problem-solving.
If you would like to be part of a purpose-driven organisation with national impact, working in a supportive team where your coordination and customer service skills really matter, Please get in touch