New Home Counselor; Embrey Mills

Overview

The New Home Counselor is part of the team responsible for the day-to-day operations of the sales center. They are responsible for providing exceptional customer service to existing and potential customers, while demonstrating respect and professionalism. Some highlights of the responsibilities include: driving the overall sales process, maintaining continual development and implementation of effective and efficient sales and administration programs, providing product and company information, building relationships with internal and external stakeholders to help drive leads, and convert prospects into buyers.

This position is based out of our Embrey Hills 55+ Community:
Embrey Hills 55+ Community —

This role requires evening and weekend during Lifestyle Sales Office hours.

• Ensuring the effectiveness of the overall sales process
• Contribute to the development and implementation of effective and efficient sales and administration programs
• Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan
• Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas
• Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, web, etc.)
• Welcome/greet all prospects and deliver personalized presentation
• Provide product and company information to customers
• Build relationships with internal and external stakeholders to help drive leads
• Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards
• Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems
• Effectively correspond with prospects/homeowners and follow up with all leads
• Recognize that business is built on customer satisfaction and commitment to customer satisfaction
• Play a major role in the customer’s experience in dealing with our Company and ensure we are uniquely positioned to impact the customer’s expectations and satisfaction throughout the entire home buying process
• Recognize that knowledge beyond sales (including construction, estimating, marketing, and administration) supports better customer service and ongoing communication with these areas
• Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales
• Ensure that all company assets, ranging from the sales center, Model Homes and Quick Delivery Homes, are presented professionally and marketed according to company standards
• Provide innovative marketing solutions, alternative channels and points of product differentiation
• Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives
• Research and analyze competitive information in new home and resale markets and deliver weekly reports

• High school diploma, with a minimum 3 years’ experience in sales
• Outstanding sales and customer service record
• Proficient computer knowledge and skills
• Exceptional time-management and organizational skills
• Post-secondary diploma or degree in business or related area is preferred
• New home or residential home sales experience

• Competitive compensation
• Excellent extended medical, dental and vision benefits beginning day 1
• 401(k) matching, vesting begins day 1
• Career development programs
• Charitable donation matching
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community

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Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.