Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company
Our Company

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Join as a Multi-Unit Team Leader
  , providing leadership over three H&R Block tax offices and leading customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates, recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience, with the demonstrated ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture
• Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with the ability to use MS Office
• Bachelor’s degree in a related field, or high school diploma with the equivalent experience
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

At H&R Block we remain committed to building a Connected Culture — trust, care, and connections guide how we work together to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues committed to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.