GP Practice Receptionist

Weare a friendly, forward-thinking GP Practice based in the heart of the community. We now have an exciting opportunity for a conscientious, friendly and hardworking receptionist to join our practice team at John Amery Drive.

We are ideally looking for around 25 hours during the week.

(Starting salary is circa £23.8k pro-rata although this is dependant on experience.)

The successful candidate will need excellent communication skills, be highly organised, have apositive attitude and enjoy working as part of a team. You will be committed toputting patient care first and share our values and our passion for delivering quality care. Experience of working in the healthcare sector is preferred.

We are a very well established group, consisting of 3 Practices all of which are located in thesuburbs of Stafford, a charming county town, with Cannock Chase, an area of outstanding natural beauty on its borders. The historic town provides excellent local amenities, schools, and transport connections.

As aforward-thinking group, we offer a broad range of services with good opportunities for development and career progression. We have ambitious plans for our futureand hope that you will be part of them.

As a valued memberof the partnership, you will have an attractive benefits package.

If this roleappeals and you have the qualities we are looking for, we would love to hear fromyou.

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Key Responsibilities:

• Tohave a thorough knowledge of all Practice procedures and protocols,working within them all times.
• Ensurean effective and efficient reception service is provided to patients andany other visitors to the practice
• Dealwith all general enquiries, explain procedures and make new and follow-up appointments.
• Ensure patients are signposted to the right clinician and seen in a timeframeappropriate to their symptoms
• Explainpractice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required.
  
  Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery.
• Preparelists and notes for all surgeries and clinics held, ensuring completion ofall associated paperwork.
• Ensureall correspondence, reports,results etc are filed promptly and in the correct records, ensuring thatall recent correspondence is available when patients are seen.
• Openup premises at the start of the day when first to arrive, de-activatealarm and make all necessary preparations to receive patients.
  
  When last toleave at the end of the day, ensure that the building is totally secured,internal lights are off and the alarm activated.
• Undertakeany other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

• The successful candidate will need excellent communication skills, be highly organised, have a positive attitude and enjoy working as part of a team. Computer experience is desirable but not essential as training will be given.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.