Medical Secretary

Overview

Support Medical Secretary role within the Spinal Team, Trauma & Orthopaedics at University Hospitals of North Midlands NHS Trust.

Closing date: 04 February 2026

Location: Royal Stoke University Hospital, UHNM

Hours: 30 hours per week

An exciting opportunity has arisen for a medical secretary within the Spinal Team, Trauma & Orthopaedics.

The post holder is required to support the Medical Secretary Team Leader in delivering a comprehensive administrative service to a specialty team. This includes inpatient waiting list management for the specialty in accordance with the Patient Access Policy, and communicating appointment and admission related information to patients and carers. The post holder will also type correspondence and/or transcribe and type up minutes as appropriate.

Responsibilities include prioritising own workload, ensuring clinical letters are typed in chronological order/clinical priority, and working effectively under pressure in a busy environment.

Will be required to support the Medical Secretary Team Leader and specialty team in inpatient waiting list management, considering national RTT rules and assisting in the appropriate utilisation of theatres.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are known for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees contribute in our diverse and inclusive culture. We offer a wide range of development packages to help everyone fulfil their potential. We are committed to being a diverse and inclusive employer and foster a culture where all staff feel valued and respected. We ask all employees to commit to our values co-created with staff, patients and carers.

Investing in our staff directly impacts the quality of care delivered. Our employees and the population we serve are equally important.

• Sort and distribute incoming/outgoing information promptly and ensure patient notes are requested and provided in a timely manner.
• Liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to support the smooth running of the department.
• Communicate information (written and verbal) with patients, staff and carers with tact and diplomacy, handling telephone and other communications with confidentiality.

• Good General Education to include GCSE English or equivalent
• Word processing or equivalent experience
• Secretarial/clerical background
• Knowledge of Microsoft Office Packages
• Good communication
• Ability to work in a demanding, pressurised environment
• Team player
• Previous experience working in a healthcare environment
• Knowledge of medical terminology
• Knowledge of the Hospital EPR Systems
• Able to use own initiative

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust

£24,937 to £26,598 per annum (pro rata)