GP Practice Receptionist

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Key Responsibilities:

To have a thorough knowledge of all Practice procedures and protocols, working within them all times.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Ensure patients are signposted to the right clinician and seen in a timeframe appropriate to their symptoms Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

Ensure all correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).