Client Services Administrator

Location: Staffordshire

Client Services Administrator

Monday - Friday, Full-Time - Hybrid working scheme available.

Salary - £24,570

Stone, Stafford

MPJ Recruitment is proud to represent our client, a well-established, family-run Enforcement and Debt Recovery Agency, operating across England and Wales. Founded in 1993, the business provides a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.

The Role

You will join a dynamic and professional Administration team, working in a fast-paced environment and liaising closely with valued clients. The role requires a high level of accuracy, discretion, and customer service, with responsibility for both administrative and client-facing tasks.

Key Responsibilities

Process client instructions efficiently, accurately, and professionally
Manage and record cash payments received from office visitors
Handle incoming written and email correspondence
Accurately input data and complete internal client compliance checks
Prepare, run, and distribute remittances in a timely manner
Complete banking procedures, including posting payments and supporting documentation
Trace absconded debtors using internal systems and databases
Support the Enforcement team by managing agent calls and responding to queries
Answer client calls and resolve enquiries in line with agreed procedures Benefits

25 days annual leave plus bank holidays
Hybrid working model
Comprehensive training and development programme
Mandatory office closure between Christmas and New Year
Company pension scheme
Company sick pay scheme
Mental health support, including access to private counselling
Regular social events
Dress-down Fridays
Friendly and supportive, family-run working environment

Interested in finding out more? Click Apply to submit your application