Elgin - Field Service Technician - Stafford

Elgin - Field Service Technician - Stafford

Join to apply for the Elgin - Field Service Technician - Stafford role at ASTEC.

The Field Service Technician will assist in the installation, operation, troubleshooting, and service of sold/liquid separation equipment, solids management and zero‑discharge equipment (VCD's, shakers, centrifuges, dewatering units, centrifugal pumps, package systems, etc). The employee must be able to travel 80 % of the time, with some international travel required. Work schedule may be adjusted to allow weekdays off when weekends are worked.

The location will be the base office in Stafford when not on service calls.

Additionally, the Field Service Technician may be called upon to assist in the maintenance and fabrication of equipment before and after service jobs and assist in equipment setup, troubleshooting efforts, maintenance routines, and ordering equipment/supplies.

• Minimum five (5) years heavy equipment service experience; experience with the service and operation of capital equipment used within the oil & gas, petrochemical, rendering, dredging, coal, or related industry is a plus.
• Hands‑on heavy equipment experience including specification, set‑up, troubleshooting, repair, and maintenance. Support of VCD's, centrifuges, shakers, dewatering units, pumps, agitators, etc. is a significant plus.
• Willingness to travel extensively to support customer installation, including international travel.
• Strong computer skills and experience with HMI‑touch screen control systems.
• Ability to read and understand mechanical, electrical/electronic, pneumatic, and hydraulic drawings, schematics, and diagrams.
• Application of technical skills in an effective customer‑service oriented manner.
• Excellent written and verbal communication skills, with the ability to work with difficult people and maintain professionalism under stressful conditions.

• Responsible for technical support and service of all ELGIN equipment deployed; coordination with Engineering, Manufacturing and Product Development in Stafford, Texas to address customer concerns.
• Ensure that all activities are conducted safely, in accordance with customer and ELGIN policies, including proper lock‑out/tag‑out, electrical safety, lifting, ladder and crane safety, machinery guarding, confined space entry, and other applicable safety practices.
• Work with customers and ELGIN Engineers and Quality Assurance Specialists to identify possible equipment enhancements and new product innovations based on customer feedback and field observations.
• Make service calls to customer or rig locations to check operational efficiency of ELGIN equipment. When service work is not available, coordinate with the Field Services Supervisor to support equipment manufacturing and/or testing, or make customer calls to check equipment status and enhance relationships.
• Assist in refurbishing and maintaining equipment at customer locations, including organizational and coordination of day trips to rigs.
• Maintain, review, and file service tickets for all field service jobs; each ticket must be completed and signed by a customer representative before leaving the job site, then submitted for review and approval.
• Maintain an expense report and submit it monthly; maintain communication with the Field Service Manager on a daily basis; coordinate travel and visa arrangements.
• Develop positive relationships with all customer personnel encountered and report concerns to the Aftermarket Sales & Services Manager.
• Additional responsibilities as identified by the Field Service Manager. When not deployed on a field service project, support the manufacturing facility with assembly, electric, and testing efforts.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Machinery Manufacturing

Location: Houston, TX

Salary: $68,000.00 – $86,000.00