Field Technician

Description

Laser Shot Inc. is seeking a skilled and motivated Field Service Technician to join our team. In this role, you will play a critical part in supporting our advanced simulation and training systems. Responsibilities include performing on-site installations, maintenance, troubleshooting, and repairs of Laser Shot products. You will also deliver customer training, conduct product demonstrations, and provide both virtual and in-person technical support.

The ideal candidate is customer-focused, technically proficient, and comfortable working independently in the field. This position requires travel and hands-on interaction with clients to ensure optimal performance and satisfaction with our solutions.

• Provide technical support and assistance to commercial, military, and law enforcement clients, as well as all end users, both virtually and on-site.
• Install and configure network and A/V cabling, computers, projectors, IP cameras, and other audiovisual equipment.
• Perform preventative and corrective maintenance on Laser Shot components at client locations.
• Assist in coordinating and executing scheduled and unscheduled equipment installations, repairs, and service calls.
• Accurately complete and submit maintenance reports, service documentation, and other required paperwork.
• Maintain a high level of customer service and foster professional relationships with clients and team members.
• Adhere to company policies regarding expense reporting and remain accountable for travel-related budgets.

• Proficient in Microsoft Windows-based applications, including Office Suite and various operating systems (XP, Vista, Windows 7 and newer).
• Strong understanding of current computer technologies, with solid mechanical, diagnostic, and analytical problem-solving skills.
• Excellent presentation and communication skills; capable of delivering training sessions to large groups, including military and law enforcement personnel.
• Skilled in basic fabrication, cable routing, rack wiring, and termination techniques.
• Experienced in using standard test equipment, hand tools, and power tools for technical installations and repairs.
• Ability to troubleshoot and diagnose issues with computer systems, A/V systems, and other low-voltage installations.
• Physically capable of climbing ladders and lifting equipment up to 50 lbs.
• Willing and able to travel domestically and internationally up to 75% of the time.
• Works effectively in a team-oriented environment and maintains a professional demeanor at all times.
• Adheres to all Health, Safety, and Environmental (HSE) procedures and company policies.
• May be required to provide on-site training to customer support personnel.
• Flexible availability to work during the day, evenings, or weekends as needed.

• 2–5 years of military experience.
• Working knowledge of software applications relevant to system setup, diagnostics, and troubleshooting.
• Hands‑on experience with firearms and marksmanship training is strongly preferred.
• OSHA 10 certification or willingness to obtain upon hire.
• Current First Aid certification or ability to obtain within a designated timeframe.

• High School Diploma or Equivalent

We are proud to be an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, marital status, or any other protected characteristic. We are committed to providing reasonable accommodations for individuals with disabilities, handicaps, or sincerely held religious beliefs in accordance with applicable laws.