Credit & Collections Manager

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For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

• Pressure Management
• Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation—fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

• Supervises all aspect of accounts receivable, including cash collection, credit applications, and customer relationships.
• Ensure the AR team operates efficiently and effectively.
• Manage a team of collectors, credit and AR functions.
• Execute customer portal requirements for over 30 different portals.
• Manage & administer Get Paid Software and provide key metric reporting to management.
• Build strong partnerships with sales and operations, manage escalations for support where appropriate.
• Manage relations and contracts for service with credit reporting agencies and industry associations.
• Build knowledge of key requirements for collecting from large customers to ensure timely payments and minimize aging of balances due.
• Identify root causes for delayed payments from customers and work with internal stakeholders to implement permanent improvements.
• Monitor credit applications and assess the creditworthiness of customers. The manager sets credit limits and terms, ensuring compliance with company policies and legal regulations.
• Monitor industry standards and recommend changes, improvements, & enhancements of credit policy/terms & conditions.
• Responsible for hiring, training, and developing the AR staff, ensuring that the team is equipped with the necessary skills and knowledge to perform their duties effectively.
• Strong verbal and written communication skills are necessary for interacting with customers and team members.

• Bachelor’s degree in finance, accounting or business preferred.
• Minimum 5 years related experience with proven track record of success.
• Results driven manager with quantitative and qualitative skills to drive the organization to continued process and results improvement.
• Strong change management and influence skills to effectively drive performance.
• Excellent communication and interpersonal skills; influences and persuades others.
• Identification and implementation of key performance indicator metrics, strong and validated leadership, and business insight.
• Excellent strategic and analytical skills.
• Proven ability to streamline processes and enhance productivity.
• Business partnering and collaboration skills.
• Ability to achieve credit and collection goals while maintaining healthy customer relationships that support growth and other business initiatives.
• Ability to work with strict deadlines, strong time and people management skills.
• Good working knowledge of Microsoft Office and Get Paid is necessary.
• Working knowledge of Oracle is preferred.

Mid-Senior level

Full-time

Accounting/Auditing and Finance

Automation Machinery Manufacturing

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