Customer Service Representative

Purpose of Job

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. The Customer Service Representative is the first point of contact for customers and is responsible for resolving issues and requests reported in a timely and professional manner. We are looking for enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem.

The successful candidate for the role will have a strong command of the company's customer service policies and be well‑trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

• Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
• Assist with placement of orders, refunds, or exchanges/adjustments.
• Update customer information in the customer service database during and after each contact.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Contribute to team effort by accomplishing by impacting the company's bottom line by problem‑solving and turning frustrated clients into repeat customers.
• The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

• High School diploma or GED required;
  Any college is a plus.
• Must be 18 years of age or older.
• 6 months -- 1 year of customer service experience.
• Schedule will include weekends and holidays. Peak season overtime will be required.
• Ability to remain professional and courteous with customers at all times.
• Strong verbal and written communication skills.
• Must have strong computer skills, including but not limited to MS Word and Outlook.
• Good listening skills.
• Ability to form partnership with department and gain intimate knowledge of department operations.
• Detail‑oriented, and self‑motivated with desire to continuously improve operations.
• Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
• Ability to work both independently and with a team in a collaborative work environment.
• Ability to treat all information confidentially.
• Typing skills and strong multi‑tasking skills.
• Adaptable and proactively able to move with change while maintaining a positive attitude.

Decisions have major implications on the management and operations of an area within a department. The job may contribute to important strategy, operational, and business decisions that affect the department. This position establishes procedures for attaining specific goals. Physical Functions:
Sitting is required 90% of the time. Walking and standing required 5% of the time respectively. No heavy lifting is required. Constant working on a computer. Standard office cubicle work environment with minimal exposure to hazards.

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Ability to communicate in English.

Typical office environment.

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