Medical Receptionist - Urology - Physician Practice

Overview

Medical Receptionist - Urology - Physician Practice. Hackensack Meridian Health (HMH) Physician Services, Inc., Manahawkin, New Jersey. Apply. Requisition #  Shift: Day. Status:
Full Time with Benefits.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Medical Receptionist provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations.

• Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
• Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
• Assists patients with the sign in process. Responds promptly to patients needs.
• Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
• Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
• Manages patient check-in process: consistently and courteously obtains and verifies required demographic information, collects copayment and any applicable balances; verifies insurance eligibility; ensures appropriate referrals are obtained; ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; enters patient demographic information in billing/computer system.
• Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner, including reviewing the charge slip, posting charges and payments, collecting current and past due balances, and scheduling future appointments.
• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions; communicates potential patient satisfaction issues to the direct manager.
• Maintains efficient and accurate filing and record maintenance system.
• Assembles new patient folders and retrieves/returns records according to protocol.
• Adapts work schedule to meet the needs of the practice; may work additional hours to maintain coverage; cross coverage when necessary; adheres to scheduled start times and manages time to prevent unapproved overtime.
• Serves as a pre-loader for our EMR system and performs other duties and/or projects as assigned.
• Adheres to HMH organizational competencies and standards of behavior.

Education,

Knowledge, Skills and Abilities Required:

• High School diploma, GED, or equivalent.
• Ability to learn quickly and adapt to changing patient needs, strong sense of accountability for improving patients’ lives, teamwork, ongoing education, and a focus on delivering high-quality care.
• Must be able to travel to various locations.

Education, Knowledge,

Skills And Abilities

Preferred

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

Licenses And Certifications Preferred

• CPR certification.

Compensation information, including minimum rate and pay transparency, is provided in the posting as required by applicable laws. HMH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, marital status, or status as a protected veteran.