Credit Controller Apprentice; Apprenticeship

Job duties

• Weekly Mars report and invoice.
• Daily cash allocation.
• Daily invoice processing.
• Daily credit note processing.
• Daily EDI invoicing and processing.
• Processing of Pro-forma payments – Key User.
• Price inputting and filing.
• Processing of Manual Invoices.
• Perform pro-active telephone and email correspondence for timely and effective collection to achieve weekly targets.
• Report any non payments to the Credit Manager on a weekly basis.
• Release any held orders based on assessment of the current situation.
• Sainsbury POD despatches.
• Aldi POD despatches.
• Dispute Resolution Process by logging, monitoring and reporting on all debit note/invoices which are received into the business.
• Any Ad Hoc tasks.

This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role.

It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships.

Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work based experience. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.

• Business Communication and Personal Skills.
• Credit Control and Collections.

Innovative skills development - To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance.

Optional modules covering core Microsoft products; online tuition supports learners in preparing for Microsoft accreditations.

An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.

GCSE's grades 9/A* - 4/C including Maths and English.

• Working towards or holding relevant Credit Control Professional Qualification.
• Member of the Chartered Institute of Credit Management (not essential).
• High degree of integrity.
• Strong interpersonal and communication skills.
• Methodical, Careful and logical.
• Process driven, adherence to policies.
• Strong Administration and Organisational Skills.
• Ability to work in a team as well as individually.
• Ability to establish and maintain good relationships both internally and externally.

• Complete higher level qualifications.
• Qualification / Standard : ST0176 Credit controller and collector
• Duration 15 months