Customer Service Representative

Customer Service Representative – William Hill

Join to apply for the Customer Service Representative role at William Hill

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Working hours vary; shops open 8am–10pm, Monday to Sunday
• Shifts are scheduled on a rota basis and may include evenings and weekends

• Full and part‑time hours available
• Annual pay review & performance bonus
• 28 days holiday (pro rata) + one paid birthday day off
• Subsidised travel for London roles
• Pension – 4% employer match
• Discounts on high‑street shops, cinemas, holidays
• Training and development, career progression within William Hill

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills; ability to engage customers from all walks of life

Once you’ve applied, the Talent Acquisition team will review your application and invite successful candidates for an online assessment via Hire Vue, followed by interviews.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Gambling Facilities and Casinos

William Hill has over 1,300 shops across the UK and has been a permanent fixture since 1966. The Retail team delivers the high‑street experience. William Hill is part of evoke, a business that embraces change and offers flexibility and a culture built on trust.