Customer Support Administrator

We are looking for a Customer Support Administrator to work on a permanent basis in St Helens.

Salary is c £23-24,000 per annum plus holidays, pension.

Monday to Friday - 9am - 5pm

The Customer Support Administrator plays a key role in ensuring the accuracy and quality of customer documentation and internal reports. The role involves reviewing documents for spelling, grammar, and formatting accuracy, compiling reports from source materials, and supporting customer communications when required. The position requires excellent attention to detail, strong written communication skills, and a professional approach when interacting with clients.

Key Responsibilities for the Customer Support Administrator

* Review and proofread documentation to ensure accuracy, clarity, and correct grammar and spelling.

* Compile reports using information from multiple documents and internal systems.

* Ensure documentation is formatted and presented in line with company standards.

* Maintain organised records and documentation for reporting and audit purposes.

* Liaise with internal teams to obtain information required for reports and documentation.

* Provide telephone support to customers and clients when required, delivering a professional and helpful service.

* Identify and correct inconsistencies or errors in documentation and reporting.

* Support the wider administrative and customer service functions of the team.

Skills & Experience

* Excellent written English, spelling, and grammar skills.

* Strong attention to detail and accuracy.

* Experience reviewing or proofreading documents (preferred).

* Good organisational and administrative skills.

* Ability to compile and present information clearly in reports.

* Strong communication skills, including a confident and professional telephone manner.

* Ability to manage multiple tasks and meet deadlines.

How to apply

for the Customer Service Administrator

Please call Rebecca at Simply Recruitment Group or press APPLY NOW