Key Account Manager

Overview

We re all about helping brands turn ideas into impact.

Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!

You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.

As a Key Account Manager, your mission is to be a trusted advisor and revenue growth driver for Frontify’s valued clients. You will manage renewals, identify and close expansion opportunities, and build long-lasting relationships with a diverse portfolio of high-potential enterprise accounts. By leveraging strategic account planning and your commercial expertise, you will align client needs with Frontify’s innovative solutions, enabling customers to achieve their goals while driving measurable business outcomes for our organization.

• You will own and manage a portfolio of 20-25 strategic accounts, with a focus on renewals, cross-sell, and upsell opportunities to drive Annual Recurring Revenue growth.
• You will proactively identify and close expansion opportunities using strategic account planning, value-based selling, and deep customer insights.
• You will build strong relationships with key stakeholders, including C-suite executives, acting as a trusted advisor to help them unlock maximum value from Frontify’s solutions.
• You will conduct comprehensive account mapping and develop strategic plans tailored to customer needs, unlocking opportunities across subsidiaries, brands, and parent companies.
• You will collaborate closely with Sales and Customer Success teams to ensure seamless onboarding, adoption, retention, and customer satisfaction.
• You will leverage Salesforce with enhanced account hierarchy structures to uncover and connect opportunities within multi-entity organizations.
• You will develop, refine, and implement unified account playbooks that outline strategic account management best practices, ensuring consistency in approach and driving revenue growth across the portfolio.
• You are able to join Frontify in our St. Gallen office. We have a hybrid setup that s flexible; typically, you ll be office-based twice per week.

• You bring 8+ years of experience in SaaS sales and account management, with a proven track record in a quota-carrying role. Mar Tech experience is a big plus.
• You demonstrated success managing a high-value book of business, excelling in both customer retention and expansion.
• You have the ability to generate and self-source your own pipeline, with a focus on strategic outreach to untapped areas of account potential – including but not limited to new cost-centers, business units, and sub-brands.
• You demonstrated success of repeatedly delivering over $1m in expansion revenues on an annual basis.
• You thrive in a fast-paced environment and excel at managing complex customer deal cycles involving several internal and external stakeholders.
• You are experienced in strategic account planning, relationship management, and value-based selling to senior stakeholders, including C-suite executives.
• You are well-versed in using Salesforce to track pipeline, forecast revenue, and manage account activities. Experience with Gong is a plus.
• You have a commercial mindset and a strong grasp of methodologies like MEDDPICC to guide complex sales processes.
• You thrive in a fast-paced, collaborative environment and are passionate about unlocking new opportunities for customer…