Case Coordinator - iToCH

Case Coordinator - Central iToCH

The closing date is 25 January 2026

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

An exciting and rewarding opportunity has arisen for a Case Coordinator to join the team in the Central Integrated Transfer of Care Hub (iToCH). Currently based in St Austell Community Hospital, you will play an important role in supporting clinical staff with admission avoidance, arranging community support, case‑managing non‑urgent referrals and facilitating safe and timely discharge from the acute and community hospitals for patients.

This is an ideal opportunity for an enthusiastic and dynamic individual. You will need to have good interpersonal skills, IT skills and possess excellent communication and organisational skills.

We will offer a supportive working environment in which to continue to develop your skills and knowledge in patient flow through a structured in‑service training programme, appraisal and supervision systems.

• The aim of the post is to achieve a collaborative approach to progression of community referrals and, at times, hospital discharges, ensuring that patients receive quality care by the right service in a timely manner.
• The Case Coordinator will ensure that patients’ needs are addressed based upon the referral and coordinate their care in the most timely and effective way, utilising all available resources and capacity.
• The Case Coordinator will obtain information from health and social care professionals, patients and family or carers (as appropriate) to track the progress of patients through the system and ensure quality care delivery.
• The post holder will maintain communications with the team or referrer regarding any problems concerning the timing of interventions, including equipment ordering/delivery and the organisation of ongoing care.
• The Case Coordinator will liaise with other agencies and departments to provide efficient and effective communication that ensures efficient care delivery.
• The post holder will develop working relationships with community health and social care teams to enable them to provide support.

You will help provide a seamless service for the people we serve, which will involve cross‑boundary and collaborative working with the multi‑disciplinary team, along with colleagues in Adult Social Care and other outside agencies in the community setting.

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and well‑being of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays, lots of people choose to visit the area. This increases the numbers of people who use our services.

• Level 4 qualification in administration, health or social care, or equivalent knowledge or experience
• Sound administrative experience
• Knowledge of Microsoft Office Applications

• Relevant experience within the Health Service

• Excellent verbal and written communication skills
• Good problem‑solving skills

• Presentation skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cornwall Partnership NHS Foundation Trust

St Austell Community Hospital
Porthpean Road
St Austell
PL26 6AA

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