Credit Controller

We're looking for a confident and commercially focused Credit Controller to join our Finance team on a full-time basis (35 hours per week, Monday to Friday), working from our Head office in St Austell. As a Credit Controller, you'll play a key role in converting sales into profit through proactive management of outstanding balances and robust credit risk processes. You'll set and review credit limits using credit reference data, manage aged debt, and maintain a clear and accurate audit trail across customer accounts.

You'll work closely with sales and business stakeholders, reviewing debt reports, flagging emerging risks, and influencing sales decisions where appropriate. A strong focus of the role is reducing debtor days and maintaining healthy cashflow - proactively chasing arrears by phone and email, negotiating payment plans, and working to release suspended orders wherever possible. You'll also investigate and resolve account queries that may delay payment, liaise with Debt Collection Agencies when required, and contribute to continuous improvements within the Credit team.

Regular reporting and analysis will form part of the role, ensuring stakeholders are provided with timely and accurate debt information. This is an excellent opportunity for someone who combines strong credit control expertise with a relationship-driven, commercially aware approach in a fast-paced environment.

• Minimum 12 months' experience in a credit control role.
• Experience assessing credit risk and using third‑party credit reference agencies.
• Strong understanding of aged debt management and debtor day reduction.
• Confident communicator, able to influence stakeholders across the business.
• Experience using MS Office, particularly Excel.
• Analytical mindset with the ability to interpret financial data.
• Highly organised, proactive and resilient when managing collections activity.

About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

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• Company bonus scheme
• 30% discount on food & drink within our managed pubs & Visitors Centre shop
• 50% discount on accommodation within the managed estate
• Fantastic training & career development opportunities
• Pension Scheme - 4% Employee and Employer. Can increase to 5% if required
• Cycle to work scheme
• Westfield Health cash plan - Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards - Shopping rewards