Record Services Officer

Main area Record Services Officer Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (08:30 - 16:30) Job
-AC011-0126

Employer Welsh Ambulance Service University NHS Trust Employer type NHS Site Ty Elwy, Matrix or VPH Town St Asaph, Swansea or Cwmbran Salary £25,313 - £26,999 per annum Salary period Yearly Closing 10/02/2026 23:59

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly
. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

As a Records Services Officer within the Welsh Ambulance Service University NHS Trust (WAST), you will play a key role in managing and responding to Subject Access Requests (SARs) and other information requests in line with data protection legislation.

You will be responsible for ensuring that personal and sensitive information is handled securely, accurately, and in accordance with legal and organisational requirements.

You will act as a key point of contact for internal and external stakeholders, ensuring compliance with data protection legislation and maintaining the highest standards of confidentiality and professionalism.

You will use a range of IT systems to retrieve and manage health records, ensuring timely responses and maintaining high standards of confidentiality and data integrity.

The role requires excellent organisational skills, attention to detail, and the ability to work under pressure while maintaining professionalism and empathy.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

• Educated to NVQ Level 3 (or equivalent qualification in a professionally related subject or demonstrates equivalent level of practical experience in a professionally related field
• Experience of working within records management and information governance related areas

• Experience of working within guided boundaries such as legislation, policies and procedures
• Basic knowledge of information governance legislation such as data protection…