Sales Advisor

Overview

Title: Sales Advisor
Location: St Asaph Business Park
Hours & days of work: 37.5 hours per week - Monday to Friday hours between 08:00am-19:00pm. We are also looking for part time roles. There may be a requirement to take part in a rota for part time hours on Saturday
Salary: £24,003 per annum + incentives

You will be working, as a part of a positive and exciting Sales team, where you will be expected to consultatively sell a range of products and services that Green Thumb offer. You will respond to inbound enquiries and make outbound calls which may include cold calling. You will ensure an ethical approach to customers is always taken. You will need to be passionate about the quality of work that you deliver and be self-motivated to achieve and exceed your goals at every opportunity.

• Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days)
• Medical cash plan
• Christmas Shutdown
• Free Lawn Treatments
• Enhanced Paternity & Maternity pay
• Company Sick pay
• 24 hour Employee Assistance Helpline
• Store Discounts on other retailers
• Long Service Awards
• Employee of the Month Awards

• Work collaboratively as a team to ensure all KPI’s and targets are met.
• Communicate with our existing and cancelled customers in an omni-channel contact center environment which includes inbound and outbound calls, emails and webchat.
• Ensure campaign and productivity targets are met by taking ownership of your own performance.
• Practice and promote ethical selling.
• Use objection handling and negotiation skills to promote additional products to help our customers achieve a wonderful looking lawn.
• Become a subject matter expert.
• Keep the customer at the center of everything you do.
• Support company growth by providing a first-class new customer journey. Identify opportunities and introduce the customer to our fantastic products and services.
• Promote and implement our Direct Debit schemes.
• Act as an Ambassador for Green Thumb when representing and promoting the company.
• Handle all calls in a professional, prompt and courteous manner.
• Ensure accurate records are kept and maintained on the Green Thumb database, making clear and concise notes in required fields.
• Provide accurate feedback on any trends in campaigns.
• Always adhere to all Green Thumb policies and procedures.
• Communicate and liaise effectively with all departments to ensure a customer centric approach.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

• Good written and oral communication skills.
• Ability to work individually or as part of a team.
• A flexible and proactive approach to work.
• Excellent telephone skills.
• Customer Service experience.
• Experience working in a target driven environment.
• Sales Experience.
• Knowledge of handling and resolving customer complaints.
• Proven track record of achieving KPI’s/Targets.