Spa Guest Experience Associate req

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award‑winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding itself on delivering personalised guest experiences to create lasting memories.

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward‑thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5
* service for yourself.

A career at Old Course Hotel, what’s not to love?

* All benefits subject to availability

The Old Course Hotel, Golf Resort and Spa’s award‑winning Kohler Waters Spa is looking for someone to join our team in a brand‑new role as Spa Guest Experience Specialist. In this position you will be the warm and welcoming heart of our newly refurbished spa. From the moment guests arrive, you will curate a seamless and serene journey, bringing attentive service and genuine care to every interaction.

Your presence on the spa floor ensures each guest feels personally guided, supported and at ease.

In this role you will anticipate needs before they arise, provide thoughtful orientation to our world‑class facilities and uphold immaculate presentation throughout the spa. You will work closely with Reception, Spa Attendants, Therapists and our Café team, helping maintain harmonious daily operations that define a truly exceptional spa experience.

With an eye for detail and a passion for elevating guest wellbeing, you will play a vital role in creating lasting memories that remain long after our guests depart.

• Maintain a consistent presence on the spa floor to warmly welcome, guide and assist guests throughout their visit.
• Engage in friendly, refined and professional conversations to build genuine rapport and elevate the overall guest experience.
• Monitor guest flow throughout the spa, proactively identifying and resolving any issues or concerns to ensure a seamless and tranquil experience.
• Ensure every guest receives attentive, personalised care and consistently exceptional service at every stage of their visit.
• Provide thoughtful, clear orientation and confidently address any questions, helping guests feel fully informed, comfortable and at ease throughout their visit.
• Assist in addressing guest enquiries promptly, professionally and with a solution‑focused approach.
• Maintain strong communication with the Reception Team, Spa Café team, Therapists and Attendants, ensuring all details regarding guest arrival, departure, requirements and VIP information are accurately shared.
• Provide guests with clear, accurate information about hotel facilities, including food and beverage outlets and their operating hours.
• Work closely with Spa Attendants to uphold exceptional cleanliness and maintain the highest standards of presentation across all spa…