Customer services team leader
Job in
St. Albans, St Albans, Hertfordshire, AL1, England, UK
Listed on 2026-01-25
Listing for:
ITSS Recruitment
Full Time
position Listed on 2026-01-25
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Customer Services Team Leader
Our client, an on-line ordering business is looking to recruit a Customer Service Team Leader
Hours:
Monday - Friday 9-5pm.
On site parking.
Supervise and support a team of colleagues, ensuring adherence to schedules and performance targets.
Track KPIs such as call handling time, average call time, call abandonment and customer satisfaction scores.
Coaching & Development:
Provide training, mentoring, and feedback to improve skills and performance.
Resolve complex customer issues and manage escalated calls professionally.
Prepare and present performance reports, highlighting trends and improvement areas.
Ensure compliance with company policies, data protection regulations, and quality standards.
Proven experience in a call centre environment, preferably in a supervisory role.
Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Ability to analyse data and generate actionable insights
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×