UX​/UI Designer

St Albans City Station, Station Way, St Albans AL1 5HE
, UK

Posted Wednesday 4 March 2026 at 00:00 | Expires Wednesday 18 March 2026 at 23:59

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca‑Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it’s served in‑store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award‑winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

Be part of the team shaping the future of Costa’s digital experiences, designing intuitive, accessible journeys for Costa Express and Pacto vending machines in high‑traffic public spaces. Create digital solutions that delight customers, drive measurable impact, and perform reliably in the real world. Collaborate across teams to bring innovative ideas to life and help elevate the Costa digital experience worldwide.

We value curiosity, inclusivity, and a problem‑solving mindset. If you thrive in a fast‑paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day‑to‑day.

Design engaging, user‑centred digital experiences for Costa Express and Pacto, creating intuitive journeys from selection to product vend and loyalty rewards.

Collaborate with Product, Development and Data teams to define problem statements, set success metrics, validate solutions and ensure high‑quality, accessible designs to WCAG standards.

Build user flows, wireframes, high‑fidelity screens and run usability testing to iterate based on insights, optimising experiences under real‑world conditions.

Contribute to and evolve the Costa Digital Design System, ensuring design consistency, component re‑use and cross‑channel coherence globally.

Advocate for insight‑led UX through facilitating workshops, ideation sessions, and supporting other designers across App, Web and Kiosk digital products when needed. Driving continuous improvements that enhance customer satisfaction and measurable business impact.

It’s your unique ingredients we’re interested in:

Creative, user‑focused designer experienced in UX and UI for kiosk, web and app, translating insights into intuitive, accessible digital experiences.

Skilled in Lean UX, Design Thinking, prototyping, usability testing, and tools like Figma, Miro, and Adobe Creative Suite, with a strong eye for detail and brand consistency.

Experienced in running research, defining hypotheses and success metrics, and turning data and insights into effective design solutions.

Confident collaborator and communicator, facilitating workshops, presenting design decisions, and delivering high‑quality solutions in fast‑paced agile environments.

Proven track record delivering scalable, production‑ready designs for high‑volume public devices, with knowledge of accessibility, internationalisation, loyalty mechanics, and design systems.

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca‑Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund,…