Care Monitoring Officer

Join to apply for the Care Monitoring Officer role at Abbots Care
.

Location:

St Albans

Hours:

Full Time
Salary: £24,093

• Monitor and ensure compliance with CQC, Local Authority, ICB and BSI standards.
• Allocate and track compliance tasks including audits, appraisals, supervisions, reviews, and assessments.
• Respond to complaints efficiently, guiding the resolution process from start to finish.
• Support inspections and audits by maintaining clear, well‑organized records.
• Conduct quality checks on care plans and provide constructive feedback.
• Prepare clear and concise weekly and monthly reports on compliance performance.
• Collect and analyse feedback from service users through regular monitoring visits.
• Drive continuous improvement by identifying root causes of complaints and highlighting best practices.

• Previous experience in a similar compliance, quality, or monitoring role (preferably within domiciliary or home care).
• Strong understanding of CQC regulations and care standards.
• Excellent communication and interpersonal skills.
• A methodical and organized approach with keen attention to detail.
• The ability to work with care teams, senior leaders, and external bodies.
• Strong report writing and data collection skills.
• Passion for delivering high standards and putting service users at the centre of everything you do.

Full access to mandatory training, ongoing development opportunities, and regular 1:1s to support your career growth.

• Maintain confidentiality at all times.
• Contribute to safeguarding procedures and incident investigations.
• Support health & safety practices and participate in audits and inspections.
• Promote equality, dignity, and respect in everything you do.

At Abbots Care, we’re more than just a care provider, we’re a community. We believe in empowering our staff, celebrating success, and creating a workplace where your voice matters and your role makes a genuine impact.

Send your CV and cover letter to .

For more information, contact Steph Hayes @ Abbots Care today!

Abbot’s Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Home Health Care Services