Customer Interaction & Compliance Executive

Customer Interaction & Compliance Executive

Location:

St Albans (Office-based during probation, hybrid working available after successful completion)
Salary: £26,000 – £30,000 per annum
Job Type: Full-time, Permanent

Smart
10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered.

The Role

This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat. You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally.

This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally.

Key Responsibilities

Handling customer interactions via telephone, email, and live chat

Reviewing and documenting customer conversations accurately

Identifying potential risk indicators and escalating where appropriate

Assessing customer information and supporting internal checks

Maintaining a high standard of customer service at all times

Working closely with internal teams to ensure processes are followed correctly

Ensuring strong attention to detail when reviewing customer data and documentation

The Ideal Candidate

Comes from a strong customer service background

Comfortable speaking with customers over the phone, email, and live chat

Excellent verbal and written communication skills

High level of attention to detail

Professional, calm, and confident when dealing with customers

Able to manage multiple tasks and prioritise effectively

Graduates are welcome to apply

Previous experience in regulated or compliance-based environments is beneficial but not essential

Working Hours

This role operates on a shift rota:

11:00am – 7:00pm or 12:00pm – 8:00pm

One weekend shift every two weeks (either Saturday or Sunday)

Benefits

Competitive salary of £26,000 – £30,000

Hybrid working available after probation

Supportive team environment

Ongoing training and development

Excellent opportunity for career progression

Thank you for your interest in this vacancy, which is being advertised by Smart
10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart
10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or Linked In. Please refer to Smart
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