Warranty Administrator

Benefits 25 Days Holiday Allowance, Company Pension Scheme, Staff Discount on Vehicles and Servicing, Career Development

Location St Albans

Closing Date 31/03/2026

Salary Negotiable depending on experience

Key Responsibilities:

• Checking completed warranty job cards ensuring they are compliant for audit and submitting claims for OEMs.
• Return unacceptable or incorrect claims to submitting Dealership. Highlight any safety-critical or high-cost warranty claims to the Management and investigate as necessary.
• Investigate rejected claims by Ford Motor Company and correct or debit where necessary.
• Administrate and check service plans that have been set up or require setting up.
• Give advice and assistance to other dealerships when requested.
• Correspond to customers and subsidiary enquiries.
• Motor trade experience and mechanical understanding preferred.
• The ability to work both independently and as part of a team.
• Self-motivated and professional.
• IT literate, ideally with an understanding of the Microsoft office, Keyloop, Microcat and PTS systems.
• The ability to multitask whilst paying attention to detail.
• Ability to communicate with customers and colleagues.
• Flexibility and adaptability.
• Good organisational skills.

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments:
All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us.

The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.