Sales Support Agent

Overview

Five Star Connect is seeking a motivated, results-driven Call Center Agent with a strong emphasis on sales. In this role, you will engage with inbound and outbound customers to promote products and services, identify sales opportunities, and close deals while delivering an exceptional customer experience. The ideal candidate is persuasive, goal-oriented, and thrives in a fast-paced, performance-based environment.

• Handle inbound and outbound calls with a strong focus on converting leads into sales
• Identify customer needs and recommend appropriate products or services
• Consistently meet or exceed individual and team sales targets
• Build rapport and establish trust with customers through clear, confident communication
• Overcome objections and negotiate effectively to close sales
• Accurately document customer interactions, sales activities, and follow-ups in CRM systems
• Upsell and cross-sell additional products or services when appropriate
• Maintain up-to-date knowledge of company offerings, pricing, and promotions
• Adhere to call center scripts, compliance guidelines, and quality standards

• High school diploma
• 1+ year of call center, sales, or customer service experience preferred
• Strong verbal communication and active listening skills
• Proven ability to persuade, negotiate, and close sales
• Comfort working toward sales goals, quotas, and performance metrics
• Basic computer proficiency and experience with CRM or call center software

• Competitive, self-motivated, and results-oriented mindset
• Ability to handle objections and rejection professionally
• Strong time management and organizational skills
• Positive attitude with a customer-first approach
• Ability to adapt quickly to changing products or sales strategies

• Sales conversion rate
• Revenue generated
• Call quality and customer satisfaction scores
• Adherence to schedule and attendance standards

• Fast-paced call center environment
• May include evening or weekend shifts
• Performance-based incentives and commission opportunities

Pronexis is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.