Side and Cold side Commercial Kitchen Equipment Lead Service Technician

Hot side and Cold side Commercial Kitchen Equipment Lead Service Technician

Springfield, VA, USA

Whether you’re just starting your career or you’ve been repairing commercial kitchen equipment for years, Tri Mark has a place for you. As a Service Technician
, you’ll be the go-to expert who keeps our customers’ equipment up and running. Depending on your experience, you’ll be hired at the Associate, Service, or Senior Technician level — with pay and responsibilities commensurate with your skills and experience.

You’ll lead installations, handle maintenance and repairs, and ensure every fryer, oven, and fridge runs like clockwork. Tri Mark gives you the tools, training, and freedom to get the job done right.

Reports to: Service Manager
Employment Type: Full-Time;
Hot side and Cold side Service Technician
Travel: Up to 25% (mostly for training and development)
Level: Associate, Service, or Senior Technician (based on experience and capability)

Technical Excellence

• Diagnose, repair, and install a wide range of commercial kitchen equipment — from refrigeration to cooking and dishwashing systems.
• Handle on-call rotation and complex troubleshooting with confidence.
• Keep your company vehicle, tools, and parts organized, safe, and ready for action.
• Depending on level, learn from experienced technicians or mentor junior team members.
• Share best practices and collaborate to strengthen team expertise.

Safety First

• Lead and follow safety protocols — ensuring every install and repair meets manufacturer standards.
• Perform safety checks on tools, vehicles, and equipment regularly.

Communication & Reporting

• Use your company tablet to document work orders and service reports accurately.
• Partner with customers, manufacturers, and sales reps to ensure top-notch service.
• Bring creative thinking to challenging repair situations.
• Know when to call in reinforcements — and when to lead the solution yourself.

What It Takes

• Associate Technician: Entry-level role for individuals with mechanical aptitude, a willingness to learn, or related technical education.
• Service Technician: 1–2 years of experience servicing or installing commercial kitchen or refrigeration equipment.
• Senior Service Technician: 3+ years of advanced, hands-on experience leading complex installations and mentoring others.
• Technical or trade school training preferred (especially refrigeration).
• Valid driver’s license and clean driving record required.
• Strong communication skills and ability to work independently.
• Ability to travel up to 25% for training in the first two weeks.
• Ability to pass a background check and drug screen post offer acceptance.

Physical Requirements

• Lift up to 75 lbs. safely.
• Stand, bend, kneel, crawl, and climb as needed — this job keeps you moving!
• Use hands and tools with precision and care.

Join a company that gives you the training and trust to build a lasting career. At Tri Mark, every technician matters — whether you’re starting out or ready to lead. We don’t just fix equipment; we fuel the food service industry that keeps America cooking.

We look for candidates who align with our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence.

• Fully Equipped for Success – company van or truck, company credit card for travel expenses, company cell phone, and every tool and material you need.
• Pay Perks – Portal to Portal pay and On Call.
• 401(k) Match & Bonus Opportunities – We invest in your future.
• Continuous Learning – Hands-on manufacturer training, tuition reimbursement for certifications, and CFSP prep programs — all covered.
• Benefits that Fit Your Life – Medical, Dental, Vision, Pet & Legal Insurance and paid time off for Community Service, effective day one.
• Career Growth – Clear paths from Associate Technician to Senior Technician and beyond.

Tri Mark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tri Mark’s commitment to diversity, inclusion and belonging is a core part of our mission and culture.

This role may require background checks and pre-employment screenings, and may include travel up to 25% for training.

Note:

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