System Administrator; Desktop Support

Company: General Dynamics IT

Location: Springfield, VA

Employment Type: Full Time

Date Posted: 02/26/2026

Job Categories: Engineering, Information Technology

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter.

Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on‑site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

• Independently develop technical solutions for software, hardware, configurations, and architecture management and provide interpretation of moderately complex systems matters.
• Provide troubleshooting support for highly complex systems hardware and software issues.
• Perform advanced software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning systems to achieve optimum performance levels.
• Provide guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.
• Lead complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluate and assess existing systems and plan long‑term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conduct advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Establish operational plans and manage large projects with limited oversight from manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non‑technical colleagues.
• Train end‑users on proper use of hardware and software; may train large groups of end users.
• May coach and review the work of less‑experienced professionals.
• May serve as a team or task leader (Not a people manager).

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience with Windows 11, Windows 10, Citrix, SMS, and SCCM
  • End‑User Hardware (Thin Client, Thick Monitors, KVMs, Printers, Plotters, Print Server Configurations, VOIP phone)
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E‑mail Support Services
  • Software Support Services
  • Experience with Windows 7, Windows 10, Windows 11, Citrix, SMS, and SCCM
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team success
• Enthusiasm and ability to adapt to new and changing technologies

• BA/BS (or equivalent experience)
• 5+ years of experience

• Security+ or CASP
• ITIL v4 Foundations

Location:

Customer Site

US Citizenship Required

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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Company Name: General Dynamics IT
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