Customer Technical Support Specialist

Basic Qualifications

• Bachelor’s degree and 2 years’ experience or an Associates degree and 4 years of experience or a High School diploma/equivalent and 6 years' experience.
• Experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff.
• U.S. Citizenship and must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
• Experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff.
• Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.).
• Self-motivated and proactive – able to work independently with minimal supervision, identify opportunities and develop new ideas.
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
• Able to plan and prioritize team workload to ensure objectives are achieved on time.
• Experience working in a professional security environment balancing multiple tasks and prioritizing as required.
• Team Player – Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.

• Relevant DHS focused experience.
• A+ Certification.
• Network+ Certification.
• Cisco & Microsoft Certifications.
• ITIL4 Certification.
• Experience running and/or managing projects.
• Self-motivated and proactive – able to work independently with minimal supervision, identify opportunities and develop new ideas.
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
• Able to plan and prioritize team workload to ensure objectives are achieved on time.
• Experience working in a professional security environment balancing multiple tasks and prioritizing as required.

• Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment.
• Ability to lift 40–50 pounds when installing IT equipment.
• Ability to push/pull carts to transport equipment.
• Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches.
• Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
• Required to have close visual acuity to perform activities such as viewing a computer terminal.
• Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.

Peraton is hiring a Customer Technical Support Specialist to support our DHS customer at TSA Headquarters in Springfield, VA. You'll be responsible for providing advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.

The position requires on-site work in Springfield, VA.

• Responsible for coordinating and attending construction/vendor meetings for their respective locations and defining IT requirements for IT related projects.
• Responsible for the creation and development of project related documentation that includes decision making in resolving issues, making recommendations on Standard Operating Procedures (SOP), developing process flows to perform preventive maintenance, and perform audit activities following O&M related project deployments.
• Ensures current and accurate IT infrastructure inventory information to include:
  Completing scheduled and ad-hoc inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information in support of O&M projects. Maintain physical and logical network and cabinet diagrams in the configuration management database (CMDB) using industry standard terms and symbols.
• Responsible for the prioritization and execution of tasks (ranging from moderate to complex) while refining the level of detail associated with requirements gathering and development to estimate the…