System Administrator

We are seeking a Systems Administrator to support the operations and maintenance of mission-critical systems for a government intelligence customer in Springfield, VA. This role is integral to maintaining, improving, and securing enterprise systems that directly support national mission outcomes.

The Systems Administrator works closely with on-site and remote users to coordinate system upgrades, respond to trouble calls, and provide Tier 2 and Tier 3 operational support for production environments.

• Perform systems administration for desktop and server systems connected to local and wide area networks.
• Manage desktop systems, including account monitoring, security enforcement, operating system installation, and related local system administration tasks.
• Support the implementation, troubleshooting, maintenance, and lifecycle management of IT systems and supporting infrastructure.
• Provide day-to-day operational support, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
• Identify, diagnose, and resolve Tier 2 and Tier 3 system and infrastructure issues.
• Escalate issues appropriately and communicate system status to agency management and internal customers.
• Install, configure, and maintain operating systems and application software.
• Isolate and resolve hardware and software issues involving applications, operating systems, hardware, communications infrastructure, or combinations thereof.
• Troubleshoot, configure, and maintain network components; implement OS enhancements to improve system reliability and performance.
• Perform software installations and upgrades on UNIX and Windows operating systems and layered software packages in accordance with established policies, procedures, and SLAs.
• Evaluate and apply COTS/GOTS software and hardware patches, and resolve associated software issues.
• Develop, document, and follow procedures for managing multiple linked databases, including security, data integrity, disaster recovery, and bulk data import/export operations.
• Conduct routine and emergency maintenance on assigned data center equipment.
• Coordinate and communicate scheduled preventive maintenance windows with affected stakeholders.
• Collaborate on the development, testing, and administration of backup and recovery plans.
• Ensure systems comply with STIG security guidelines, utilizing tools such as Retina and HBSS.
• Maintain accurate operational, configuration, and standard operating procedures (SOPs).
• Verify system availability using established enterprise monitoring tools.

• Bachelor’s degree with 5+ years of relevant experience, or an equivalent combination of education and experience.
• Experience with trouble reporting and tracking systems (e.g., Service+).
• Ability to respond to after-hours calls and provide on-call support.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to obtain CompTIA Security+ or DoD 8570 Level II equivalent and a Windows certification within 90 days of hire.
• Willingness and ability to deploy in-theater for up to 6 months, as required.
• Possession of a valid U.S. passport.
• General knowledge of Windows and UNIX administration, computer hardware, network administration, storage administration, and network configuration management.
• Ability to travel 30–75% within the Washington Metropolitan Area, with occasional CONUS and OCONUS travel.

• Experience in the imagery intelligence (IMINT) domain.
• Ability to create and modify scripts across multiple platforms, including Windows, Linux, and Solaris.
• Familiarity with the customer’s processes, procedures, and production systems.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to function both independently and as part of a team.
• Experience with one or more of the following technologies:
  • Sybase, Informix, SQL
  • Imagery Production Chain systems
• General knowledge of database administration and network administration, including network configuration management.
• Experience with analytical tools such as ArcGIS, SOCET GXP, or equivalent tools.

• Occasional standing, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to occasionally lift and/or move up to 50 pounds.