Network Event Management Quality Assurance Analyst Job Springfield area,Virginia USA,IT/Tech

Network Event Management Quality Assurance Analyst

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

The Opportunity

We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance.

Responsibilities:

Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues.

Utilize ITIL frameworks to ensure that network event management aligns with industry best practices.

Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards.

Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response.

Train and mentor IT staff on ITIL event management practices and quality assurance procedures.

Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality.

Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures.

Participate in the implementation and optimization of event management tools and systems.

Prepare and present regular quality assurance reports on event management performance to senior IT management.

Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.

5+ years of related work experience.

TS/SCI with CI Poly required.

Strong analytical and problem-solving skills.

Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI).

Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, Solar Winds, etc.) and incident management systems (e.g., Service Now, Remedy, etc.) is highly preferred.

Familiarity with ITIL framework and capacity management best practices.

Excellent communication and presentation skills.

Ability to work independently and as part of a team.

Desired:

ITIL certification.

What You Can Expect

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a flexible time off benefit and access to robust learning resources to support your growth.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our business success, and explore new opportunities in your career and our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range

Salary range: $78,700 - $165,300. Factors influencing salary include location, experience, skills, education, and certifications. We offer competitive benefits including healthcare, wellness, financial, retirement, family support, continuing education, and time off. Learn more here.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, or veteran status.

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