WGL - Operations Clerk - Dispatch

Job Description

Union: Yes

Bargaining Unit/Local: Office & Professional Employees International Union (AFL-CIO) Local 2

Rate Classification: Grade 4A- $24.82 per hour, per the Collective Bargaining Agreement

Number of Positions Available: 1

Ready to be part of the team that keeps our operations moving? WGL is looking for an organized, fast‑thinking Operations Clerk - Dispatch to support field crews, handle critical information, and assist during emergencies. If you enjoy multitasking and being a key player behind the scenes, this is a great opportunity to grow your career in the utility industry.

• Receive, code, process, verify and maintain accurate and complete records on work activities generated by customers, one-call center, other departments and field crews.
• Communicate with government jurisdictions, emergency services personnel, media representatives, field personnel and customers to provide information necessary to control emergency situations.
• Ensure accuracy and completeness of various workload logs for compliance documentation, workload planning and internal/external notifications.
• Participate in the training of new Operations Dispatch employees as needed.
• Provide research for decision making during emergencies by utilizing CAD, Small World and other manual and computer‑based record systems.
• Initiate and update CTS conditions and WMIS work requests.
• Initiate contact or respond to calls from customers, permit agencies, one-call center, contractors, excavators, and internal company sources regarding the status of construction and maintenance activities.
• Initiate permit requests in Web Portal and
  
  D.
  
  C. WEPS.
• Initiate the permit process for construction and maintenance activities for both company and contract work and track progress for control. Obtain verbal authorizations from various jurisdictions for emergency work activities and follow up with appropriate applications after the fact.
• Support the Dispatch Specialist.
• Analyze leak orders originating from customers or System O&M field operations.
• Initiate and verify various work types that generate work requests.
• Manage timely phone call handling.
• Create and dispatch orders in Click when necessary.
• Comply with company and department policies and demonstrate required behaviors as defined by the Operations Dispatch leadership team.
• Perform other duties as assigned.
• Shift Work:
  Required
• Use of Personal Vehicle:
  As Required

• High School Diploma or GED
• Twenty‑four (24) months experience within and in the Operations area.
• Familiarity with SAP, SMALL WORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.
• Working knowledge of Microsoft Office products required.

Please note that current union members will receive priority on these vacancies, per the Collective Bargaining Agreement.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.

Alta Gas is a North American energy infrastructure company with a focus on owning and operating assets that provide affordable energy to our customers. Alta Gas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions—from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission:

#LI-DG1

For Canadian hires Alta Gas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person’s ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences,…