Client Service Representative

Join to apply for the Client Service Representative role at Pet Vet Care Centers
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Pet Vet Care Centers is the Regional Veterinary Referral Center, dedicated to improving the lives of animals and people with exceptional, compassionate care.

The Emergency Client Service Representative supports a high-volume veterinary hospital, performing clerical and customer-service tasks to help patients and families receive timely care.

• Provide a warm greeting and top-notch customer service in person and over the phone.
• Maintain a professional appearance and clean exam rooms, lobby, and mail areas.
• Identify and support clients in various emotional states and handle basic medical emergencies appropriately.
• Coordinate the flow of pets and owners in the lobby, placating distorted waits or scheduling issues.
• Assist owners with medication pickup, dietary products, and billing questions.
• Input data into practice-management software, manage records, and compile reports.
• Perform cashiering duties, processing refunds, returns, and payment plans.
• Weigh pets, obtain previous records, and reconcile the cashier drawer.
• Use Windows-based computer systems, word processing, email, and web search.
• Complete end-of-day duties and perform other tasks assigned by Hospital Manager or Medical Director.

• High school diploma or GED; equivalent experience may be considered.
• Previous reception experience in an emergency veterinary hospital.
• Strong typing and computer usage skills.
• Knowledge of clerical procedures (filing, alphabetizing).
• Excellent customer-service skills, cashiering ability, and multitasking capacity.
• Physical ability to stand, walk, lift or carry moderately heavy animals (up to 50 lb).

• Over two years of experience as an ER receptionist.

• Full Time:
  Sunday, Monday, Tuesday – 10:30 a–11 p.
• Part Time:
  Monday 7 a–7:30 p, Saturday 10:30 a–11 p.
• Part Time:
  Monday, Tuesday 7 a–7:30 p.

• Medical, dental, and vision insurance.
• Paid parental leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team-member pet discounts.
• Emotional wellbeing support including Calm app and 24/7 EAP.
• CE stipends and career‑development resources.
• Grant Circle relief fund for personal hardship.

Pay Range: $20—$23 USD.

Pet Vet is committed to a Culture of Care for pets, clients, and team members. With more than 420 locations and 11,000 professionals, we offer local leadership and national resources to help our hospitals thrive.

Pet Vet is an equal-opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D/V.

Pet Vet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Seniority level:
Entry level.

Employment type:

Full-time.