EMS Water Mitigation Project Coordinator

Overview

Job Overview Royal Restoration is a growing property damage restoration company specializing in emergency water mitigation, mold remediation, fire mitigation, contents services, and reconstruction. We work closely with insurance carriers, TPAs, property managers, and homeowners to deliver fast, compliant, and high-quality restoration services.

We are seeking an experienced EMS (Water Mitigation) Project Coordinator with strong TPA program experience and MICA moisture mapping knowledge to support and help grow our Emergency Mitigation Division.

The EMS Project Coordinator is responsible for coordinating TPA-driven water mitigation and emergency service jobs from intake through completion and invoicing. This role requires a strong understanding of insurance workflows, documentation standards, and compliance requirements under TPA programs.

This position is ideal for someone who understands the urgency and structure of EMS work and can keep multiple projects moving while maintaining compliance and communication.

• Coordinate water mitigation, mold remediation, fire mitigation, and EMS contents jobs
• Manage job intake, work authorizations, and required insurance documentation
• Handle and maintain compliance for TPA programs including:
• Contractor Connection
• Alacrity
• Sedgwick
• Perform and review MICA moisture mapping and drying documentation
• Upload and manage job documentation (photos, moisture readings, drying logs, reports)
• Track job progress from emergency dispatch through completion and billing
• Communicate with adjusters, TPA reviewers, property managers, and customers
• Assist with estimates, supplements, and approval requests
• Ensure all jobs meet TPA KPIs, timelines, and documentation standards
• Coordinate crews, equipment, inspections, and job milestones
• Maintain accurate job status tracking and internal reporting
• Support project managers and field teams to avoid delays and denials

• Hands-on experience with TPA programs is REQUIRED
• Contractor Connection
• Alacrity
• Sedgwick
• MICA (Moisture Mapping) software experience is REQUIRED
• Experience coordinating water mitigation / EMS restoration projects
• Strong understanding of moisture mapping, drying standards, and documentation
• Excellent organizational and time-management skills
• Strong written and verbal communication
• Ability to manage multiple jobs in a fast-paced emergency environment
• High attention to detail and strong follow-through
• Comfortable using restoration estimating and project management software

• Xactimate experience
• Experience with large-loss or multi-site mitigation projects
• Knowledge of insurance billing and invoicing processes
• Prior restoration or construction office background

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Job Type: Full-time

Work Location:

In person