Eligibility Counselor Job Springfield area,Tennessee USA,Social Work

Position: ELIGIBILITY COUNSELOR 1* - 01132026- 74235

Job Information

Opening Date/Time: 01/13/2026 12:00AM Central Time
Closing Date/Time: 01/26/2026 11:59PM Central Time
Salary (Monthly): $3,229.00 - $4,041.00
Salary (Annually): $38,748.00 - $48,492.00
Job Type: Full-Time
City, State

Location:

Springfield, TN
Department:
Human Services

Location

Department of Human Services, Adult and Family Services Division, Robertson County

More Information

For more information, visit the link below:

https://(Use the "Apply for this Job" box below)./

Position Details

This is an on-site position.

Background Check

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree.

Substitution of Experience for

Education:

Qualifying full‑time professional eligibility determination experience and/or a combination of para‑professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year‑for‑year basis.

Two years of full‑time para‑professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.

Necessary Special

Qualifications:

Complete a criminal history disclosure form in a manner approved by the appointing authority;

Agree to release all records involving their criminal history to the appointing authority;

Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. This classification differs from the Eligibility Counselor 2 in that an incumbent of the latter functions at the working level.

* An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one‑year training period; 'unacceptable' or 'needs improvement' performance ratings during.

OK training period will result in automatic demotion or termination.

Responsibilities

Learns to manage a workload of initial and on‑going eligibility determinations for SNAPutschen and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through DSMind independently conducting probing interviews with customers by phone or in person.

Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person.

Learns to calculate monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case‑related activity using a computerized case record and/or paper case files.

Competencies (KSA's)

Competencies:

Tech Savvy

Decision Quality

Optimizes Work Processes

Communicates Effectively

Instills Trust

Knowledges:

Customer and Personal Language

English Language

Skills:

Mathematics

Active Learning and Listening

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Abilities:

Deductive Reasoning

Inductive Reasoning

Problem Sensitivity

Written Comprehension

Tools & Equipment

General Office Equipment

Computer/Laptop/Tablet

Multifunctional Printer (Print/Scan/Fax/Copy)

Calculator

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