Quality Director

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

This position will be based in Springfield, TN.

Responsible for the development, direction, and coordination of programs and strategic initiatives to reduce Service Call Rate and to increase the overall market image of the products manufactured and sourced by the Range Group; this includes the responsibility for increasing customer satisfaction, increasing product reliability, for being the advocate for product safety and agencies compliance, and reducing associated costs. The individual will initiate, develop, deploy, measure and audit goals and objectives that address the business’ overall approach to quality.

• Direct and coordinate SCR reduction activities
• Lead the business strategic initiatives and programs on quality and quality business philosophy (e.g. ISO 9000/ISO 14001 registration)
• Work closely with Quality Managers and personnel at each location to evaluate the impact of the continuing improvement programs on SCR and customer satisfaction
• Work closely with Business Unit Directors, Product Engineering Managers, Purchasing Agents and personnel to incorporate process and/or design changes needed to reduce SCR’s and improve customer satisfaction and safety
• Work closely with Marketing Managers, personnel, suppliers, and consumers to gain necessary input related to SCR and other quality, safety, regulatory concerns
• Be accountable to the Director of Operations for establishing plans, implementing, measuring and auditing goals and programs
• Primary leadership of implementing and auditing the Quality practices
• Direct and supervise the activities within the Quality Operation at Springfield which includes Field Service, Field Training and ISP, Product Safety, and Quality Audit
• Direct and coordinate the Range Product Safety Review Board of Springfield
• Direct and coordinate the Range quality improvement effort of the Quality Council
• Establish complete department budget

• Bachelors Degree in Engineering or Manufacturing/Quality Sciences or a related field of study
• Ten or more years’ experience in Quality Management with increasing responsibility related to management, supervision, customers, and quality.
• Five years management quality experience in a complex high volume manufacturing business with ISO Certification.

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

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Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care, and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG, and Frigidaire, we sell household products in around 120 markets every year.

In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to Electrolux Group.