Front Office Educator - Ambulatory Education

Description

Peace Health is seeking a Front Office Educator - Ambulatory Education for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at Peace Health is $29.98 – $40.48.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Coordinates and delivers initial and ongoing education for Front Office and Patient Access Representative caregivers working in the Peace Health Medical Group based on defined compliance requirements, caregiver functional knowledge, supporting business and quality improvement, workflows and processes. Assists in the development of training including learner resources and appropriate training modalities. Integrates the learning needs of participants into instruction process. Works with the leadership team to evaluate impact and identify strategies for improvement.

• Develops and presents role‑based training content to front office and Patient Access Representative caregivers, in support of system and department policies, procedures and practices. Incorporates adult learning principles and contemporary teaching strategies into class or online presentations and trainings.
• Collaborates with other Learning and Development team members to create and deliver discipline specific on‑boarding learning and education pathway.
• Develops education plans to ensure caregivers achieve competency positively impacting Peace Health’s key strategies and outcomes.
• Assists in creating measures of caregiver proficiency/competence and documentation of training including quality assurance and follow‑up activities. Evaluates, revises and documents improvements to current training program. Assesses caregiver satisfaction and evaluates training effectiveness.
• Updates and maintains appropriate educational materials, job aids, and documentation procedures using standardized tools and templates.
• Completes performance analysis and assesses gaps in knowledge, skills and abilities (KSA) and provides discipline specific training solutions. Works with preceptors, super users, clinical leads, charge nurses, supervisors and managers to mentor caregivers to improve knowledge skill and abilities.
• Uses standard templates, tools, and processes in training delivery, competency validation and documentation.
• Documents attendance and/or validates proficiency and competency towards educational goals and objectives in learning management system as appropriate.
• Performs rounding for designated populations and assists in the resolution of issues identified by leadership or through the Cherwell Issue Tracking System.
• Performs other duties as assigned.

• Associate Degree
  
  Required:
  
  or business school/technical training program completion or equivalent experience and knowledge And
• Preferred:
  Additional training and certifications in adult learning or education
• Minimum of 2 years
  
  Required:
  
  in a training or education role, healthcare-related lead, EHR support specialist, super user or preceptor role and
• Preferred:
  Experience in Epic or other similar electronic medical programs and
• Preferred:
  Experience with learning management systems
• Required: within 90 Days EPIC Certification

• Proficient in the use of MS Office applications (Outlook, Excel, Word and PowerPoint). (Required)
• Excellent verbal and written communication skills. (Required)
• Experience with adult learning principles, training delivery and classroom management (Required)
• Experience with projection equipment and/or webinar technology. (Required)
• Ability to travel up to 50% of the time within network and system. (Required)
• Flexible schedule (Required)

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Some time spent on site in medical/hospital setting.
• Ability to communicate and exchange accurate information.
• The worker is required to have…