Customer Service Specialist ; Seasonal

Overview

CUSTOMER SERVICE SPECIALIST I (SEASONAL)

Part-time, non-exempt, non-benefitted, non-represented position. Final date to receive applications:
All applications due by 5PM on 2/27/2026. Anticipated start date: 3/18/2026.

General Statement of Duties
:
This Willamalane front desk position provides excellent customer service to patrons in person and over the phone. From being a resource to the public on district information to helping people register for programs, this position is typically the first point of contact for people calling or visiting our facilities. Additionally, this position supports Willamalane programs and special events by assisting in program rental room and court set ups, checking on equipment needs and being on site to help resolve facility issues that might occur.

Light custodial work is an expectation of this position. This position could be scheduled at any Willamalane facility and may work other job-related duties as assigned. Hours include nights and weekends.

Distinguishing Features of the Class
:
An employee in this classification is responsible for monitoring programs and facility operations. Solicits patron compliance with facility policies, procedures and safety guidelines, and completes records and documentation as required. Work is performed under the supervision of a Program Manager, who reviews work primarily on the basis of direct observation and interaction, and information from coworkers and patrons.

• Answer a telephone operating system directing calls to appropriate personnel and departments while multitasking with patrons at the front desk.
• Respond to a variety of patron questions regarding programs, events, rentals, parks, etc. Assist patrons with program registration, facility rentals, memberships and other needs as required.
• Professionally respond to suggestions and concerns from patrons regarding programs, activities, policies and practices.
• Provide excellent internal and external customer service. Create a positive experience for coworkers and patrons through professional and courteous behavior and effective problem-solving resolution.
• Communicate effectively and work cooperatively with all district staff.
• Comply with district and department policies and procedures.
• Work a flexible schedule, including weekends and evenings.
• Problem-solve with participants regarding program activities, rentals, and events.
• Set up and take down chairs, tables, nets, tennis posts, volleyball posts, bleachers and appropriate equipment in accordance with specified schedules; provide other necessary support as needed.
• Provide facility support by assisting the custodial team with light cleaning duties, including but not limited to: emptying garbage, sweeping, mopping, vacuuming, disinfecting surfaces, washing windows, light laundry and performing other custodial duties as assigned.
• Provide programmatic support by making appointments, notifying participants of program/class cancellations/changes and maintaining records and files for programs.
• Provide office support by creating correspondence, memos, calendars, rosters, and lists. May also make photocopies, collate and create files for program/staff.
• Attend and participate in mandatory front desk meetings and training as appropriate and relevant to assignments and duties.
• Open and close facility including securing rooms, turning off lights and other equipment, and locking/arming the facility.
• Work independently and also as a team.
• Enforce appropriate building/facility operating policies and procedures.
• Respond positively to feedback and accept direction.
• Perform emergency support as directed in the emergency action plan.
• Administer First Aid, CPR, and AED and respond to emergencies as required.

Knowledge
:
Basic knowledge of program registration and facility rentals; ability to provide excellent customer service with the public; work independently and as part of a team; basic knowledge of mathematics; ability to use registration software; facility operations and maintenance procedures.

Skills
:
Professionally and effectively communicate and work with patrons and team…