Call Center Representative-Fluent Spanish
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Spanish Customer Service, Customer Success Mgr./ CSM
Call Center Representative-Fluent Spanish
Join our Team as a Call Center Representative-Fluent Spanish!
As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits!
To learn more about SELCO, view the full position description, and apply, please visit https://(Use the "Apply for this Job" box below). !
We are currently looking for a full-time non-exempt Call Center Representative-Fluent Spanish to join our team! In this role, you will provide an exceptional phone service experience for SELCO’s members, team members, and other customers.
This position will work onsite at the Corporate Headquarters location in Springfield, Oregon. The successful candidate will need to be available to work Monday through Friday from 8am to 6:15pm, with some Saturdays from 10am to 3:15pm.
COMPENSATION
Base Salary: The full salary range for the Call Center Representative-Fluent Spanish position is $24.70 to $34.20 per hour, with new hires generally starting between $27.05 to $28.65 per hour, based on relevant knowledge, skills, education, and experience. Candidates must pass the Spanish language assessment.
Incentives
:
This position is eligible for monthly incentives that range from $5.00 to $75.00, per sold product or service.
Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
BENEFITS
Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) retirement plan (with guaranteed employer contributions)
- Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
- Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.
Essential Functions include (please see the position description for a comprehensive list):
- Fluently communicate with members in English and Spanish, both speaking and in writing, in a professional manner.
- Build and develop member relationships by asking open-ended questions, identifying member needs, and promoting suitable SELCO products and services.
- Handle routine caller assistance including answering questions, resolving issues, performing account services, transferring calls, and returning messages.
- Assist members with digital banking solutions.
Required
Skills and Abilities
include (please see the position description for a comprehensive list):
- Fluent in both English and Spanish.
- Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
- Ability to discover member needs to effectively cross-sell SELCO’s products and services.
Required Education and Experience
- High school diploma or equivalent; and
- At least six (6) months of customer service experience; and
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