Office Assistant or Bilingual

Office Assistant 1 Bilingual: $19.37 - $25.86/hour Office Assistant 2 Bilingual: $21.92 - $29.24/hour About the Position

This position is in our Centralized Call Center that serves as a contact point for all eight of our health centers. Office Assistants in this role assist with a variety of administrative tasks and duties, including front‑desk or screening coverage, establishing new patients, routine outbound appointment scheduling, filing of medical records, insurance verification, accurate cash handling and record keeping, data entry, and verification of client demographic information.

As a Bilingual Customer Service Representative, you will answer incoming calls and use clinical tools to determine appropriate scheduling, tasking to clinical staff, and sending information to triage. You will also support data entry for online scheduling and make outreach calls for special projects, serving as the primary point of contact for patient scheduling and documentation.

The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers committed to serving the community by offering excellent care and eliminating barriers to healthcare. Our staff must show dedication to providing compassionate care and the willingness to work with a diverse population.

NOTE: This position is posted for our River Stone Clinic but will require the ability to float to our other clinics as needed for coverage, training, and support. Travel between all clinic locations may be required during the onboarding and training period.

Monday – Friday; 8:00 am – 5:00 pm

* This is an AFSCME represented position*

• Completion of the twelfth grade.
• One year of general clerical and office assistance experience.

• Completion of the twelfth grade.
• Two years of responsible clerical and office assistance experience.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Please provide your resume.

• Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English and Spanish.

• This position is subject to a full background check.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they can perform every task listed. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.

If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Bilingual designation is an adjunct classification.

To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The use of the second language in performing job duties is required.

• Interpreting between English speakers and LEP persons.
• Orally translating documents.
• Providing oral assistance.
• Providing written assistance, including some written document translation.

Knowledge of both languages, demonstrating the ability to convey information in both languages quickly and…