Shift supervisor, Retail

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose‑driven colleagues—caring for people wherever they choose in a way that is uniquely more connected, convenient, and compassionate.

Position Summary:

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management: Work effectively with store management and store crews; supervise the store’s crew through assigning, directing, and following up; communicate information both to and from store management and crews.
• Customer Service: Assist customers with questions, problems and complaints; promote CVS customer service culture (greet, offer help, and thank); handle all customer relations issues in accordance with company policy.
• Merchandise/Presentation: Price merchandise; stock shelves; execute the displays, signs, and inventory of weekly, promotional, and seasonal merchandise; maintain off‑shelf merchandise; reset departments following POGs.

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts; ability to work overtime as needed; ability to respond to urgent store issues as they arise.

• Experience as a retail supervisor.

High School Diploma or Equivalent Preferred but Not Required.

40

Full time

$16.00 - $16.00 per hour.

• Affordable medical plan options, 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation, weight‑management programs, confidential counseling and financial coaching.
• Benefit solutions addressing the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent‑care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We anticipate the application window for this opening will close on: 03/05/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.