Community Health Worker, Generalist

Job Title

Community Health Worker, Generalist

Springfield, MA 01103, USA

Job Category:
Community and Social Services

Requisition Number: COMMU
001061

Full-Time

Reports to:

Project Manager

Salary/Status:
Non-Exempt

Hours:

40 Hours/Week

Note:

This position is grant-funded; this is a 1- to 2-year opportunity with possibility of renewal and sustainability depending on performance, funding, and departmental needs.

• Oral and written fluency in English
• Fluency in another language a plus (e.g., Spanish, Arabic, Russian, Vietnamese, Nepali, Somali, or Swahili)
• Associate's or technical degree/certification in a health, human services, or education field, or equivalent professional or lived experience
• Holds Community Health Worker certification, or willing to obtain training and certification upon hire (offered onsite during work hours at no cost)

• Independently and effectively balance and prioritize daily tasks, including caseload management, visit documentation, social determinant of health screening, pre-scheduled client visits, walk-in visits/warm handoffs, community outreach, home visits (following public health safety protocols), special projects, and occasional trainings, webinars, and meetings
• Understand complex medical, social, cultural, and environmental challenges commonly experienced by individuals and communities seeking community health center services
• Assist individuals with a compassionate and professional demeanor, and exercise patience and tolerance with individuals who are confused or frustrated
• Exercise cultural sensitivity when providing care to patients representing diverse cultures, ethnicities, religions, sexual orientations, gender identities, socioeconomic statuses, educational backgrounds, worldviews, health beliefs, literacy levels, and languages
• Excellent interpersonal communication skills and ability to build effective working relationships with diverse client populations, medical staff, interpreters, and community partners
• Provide care coordination, support, and information regarding sensitive health care needs, such as behavioral health, substance use disorder, reproductive health, LGBTQIA+ health, domestic violence, and infectious disease
• Facilitate group-based educational activities and represent agency at public engagements, including health fairs, mobile clinics, radio interviews, press conferences, and community events
• Listen actively, demonstrate responsiveness to team needs/requests, and integrate feedback thoughtfully and promptly
• Draw on knowledge, logic, internet resources, and training materials to problem-solve independently
• Show high reliability and commitment to adhere to designated work hours/tasks
• Respond to provider and team requests in a timely manner
• Maintain an organized, clean, and professional workspace
• Practice discretion and maintain absolute compliance with state, federal, and internal policies when handling confidential client information
• Navigate and utilize web browsers and Microsoft Office applications, and learn efficiently to interface with databases, Electronic Medical Record systems, and other digital tools
• Have personal transportation to travel to occasional out-of-town trainings, meetings, and outreach engagements
• Show flexibility to conduct outreach engagements on occasional weekends and evenings
• Work full-time, on-site, and/or remote (per health center policy) to deliver direct patient services, including at COVID-19 vaccination and testing sites