Physical Therapy Registrar​/Receptionist

Overview

Physical Therapy Registrar/Receptionist (Full-Time)

We look forward to finding new team members with the commitment and talent to help us provide excellent care for our patients as the best quality, value and choice in the region. At Ohio Valley Surgical Hospital, our mission is to Elevate the Standard of Health Care in Our Community, and our core values guide the way we fulfill our mission.

In service to each patient, we value quality, compassion, and care you can trust.

The Physical Therapy Registrar/Receptionist is responsible for the courteous and prompt processing of patients at the waiting area. The Physical Therapy Registrar/Receptionist is responsible for answering all incoming telephone calls and directing the calls to the appropriate personnel. The Physical Therapy Registrar/Receptionist will be cross trained in other functions of the office. The Physical Therapy Registrar/Receptionist reports directly to the Physical Therapy Department Manager.

• Admission of patients to the PT clinic.
• Verifies the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
• Communicates patient and/or surgeon delays to the Pre-Operative Nurses or Imaging Department.
• Updates the Billing Schedule for cancellations and/or add on cases.
• Inform the Business Office Manager or Imaging Manager and the Director of Nursing of any cancelled and/or altered procedures.
• Requests the patient or legal guardian read the Patient’s Bill of Rights and Responsibilities.
• Protects patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk; and keeps discussion of a patient’s procedure(s) to a tone discernable only to the patient/legal guardian.
• Maintains an orderly and secure system for storing patient charts at the front desk.
• Records and reconciles daily all monies collected at the front desk.
• Maintains a presence at the front desk at all times with the exception of lunches and breaks.
• Retrieves and forwards general mailbox messages to the appropriate personnel.
• General management of the telephone system. Deactivating after hours answering service/night ring; activating after hours answering service/night ring; and, ensuring the after hours/emergency message is correct and activates.
• Forwards patient charts for cancelled cases to the Scheduler for proper storage or disposal.
• Cross-trains in scheduling, medical records, chart preparation and collections.
• Assists in the sorting, organizing, and filing the medical records in proper order. Including obtaining operative reports, discharge summaries, pathology reports and supply charges and then placing them in the patient’s charts.
• Ensures that drinks and snacks are stocked in the lobby as well as ensuring that the lobby is cleaned up daily.
• Perform other clerical duties as directed by the Imaging Manager.
• Other duties as assigned.

• High school graduate.
• Demonstrated ability to type 45 wpm.
• Comprehension of medical terminology.
• Minimum one (1) year receptionist experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office.
• Must have experience using scheduling software.
• Must have experience using Microsoft.
• Excellent communication skills.
• Competency in oral and written skills.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to perform multiple tasks simultaneously.
• Must be able to work under pressure.