Clinician Support Specialist

Position Summary

Clinician Support Specialist – Eventus Whole Health delivers an integrated model that provides holistic care for medically vulnerable adults; we achieve outcomes through a value-driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. Care is provided to adults in skilled nursing facilities, assisted living facilities, and private residences through a network of providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Workers, Clinical and Administrative Support Staff.

The Clinician Support Specialist enhances the performance of the clinical care team by supporting and facilitating clinical services with assigned providers. The role requires field work with the assigned provider as directed by the Lead Clinician Support Specialist or Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.

Hours:

Mon-Fri – 8-hour dayshift. Fuel card to assist with commutes.

• Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day.
• Ensure that each patient is seen as medically necessary per clinical protocol.
• Serve as a buffer between provider and families/staff to facilitate proper patient management.
• Document appropriate encounter and time for CCM and BHI services.
• If scheduling is assigned:
  Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.
• Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges.
• Prepare clinical documentation for assigned providers each day.
• Complete basic opening of encounter notes per discipline protocol.
• Perform medication reconciliation on all scheduled patients each encounter.
• Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider.
• Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines.
• Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day.
• Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits.

• When scheduling is an expectation for your role:
  Share patient schedules with key facility staff as needed.
• Assist with any triage needs as directed by the assigned provider (whether they are in or out of the building that day).
• Assist with triage documentation as needed.
• Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
• Assist with consents for any services needed.
• Attend stand-up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.
• Assist with discharge planning of clinical services as needed.
• Ensure check-in and check-out each day with facility staff regarding patients seen, status, etc.

• Maintain patient confidentiality at all times.
• Document appropriate encounter and time for CCM and BHI services.
• Check all forms of communications several times daily to ensure patient needs are met.
• Inform patient and family of recent visits, new orders and defer to provider when needed.
• Communicate transitions of care to CCM team to enhance patient care and education.

• Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus Whole Health standards, policies and procedures and outlined in the employee handbook including HIPAA rules and regulations.
• Clinician Support Specialists should adhere to the Eventus Whole Health dress code policy (clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge).
• When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.
• Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.

• High School Diploma or equivalency
• Must have a valid driver's license and reliable…