Clinical Support Specialist

Position Summary

Provide administrative support to the clinical services team.

• Perform general administrative functions: typing, copying, filing, and scanning.
• Perform general receptionist functions: greet/service clients and visitors, check‑in clients and verify/collect their information, notify clinicians when their clients have arrived, answer and transfer calls.
• Maintain a neat and organized reception area and ensure it is securely locked before leaving.
• Maintain the clinical schedule: set appointments, prevent conflicting appointments, and make daily appointment reminder calls.
• Maintain cancellation list and attempt to fill cancelled appointment slots.
• Distribute paperwork to clients, review forms for accuracy, and obtain signatures as needed.
• Assist with billing functions: verify insurance online or by phone and obtain insurance authorizations.
• Provide additional billing support as assigned by the supervisor (data entry, reports, claims processing, etc.).
• Maintain client records according to organizational policies and procedures.
• Maintain required training (Ohio MHAS, CARF, etc.).
• Maintain license or registration appropriate to profession and keep required continuous education.
• Maintain strict confidentiality at all times.
• Perform other duties as assigned.

• Medical, Dental, Vision Coverage – Effective first day of employment
• Short‑Term and Long‑Term Disability Paid by Employer
• Life Insurance for Employee in the amount of $25,000 paid by Employer
• 401K – Eligible after 3 months. 4% match with 100% vested at eligibility
• 3 weeks paid vacation, accrued per pay period
• Paid Parental Leave
• HSA Contribution Match
• 9 Paid Holidays and a Floating Holiday per year
• Pet Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance Options
• On‑Site Weight Room

Pay is competitive and commensurate with experience.

• Knowledge of customer service techniques, safety rules, organizational policies, and basic clinical office operations.
• Abilities: multitask and work independently with minimal supervision; communicate clearly; physical requirements include standing, bending, stooping, sitting, walking, reaching above/below shoulder, repetitive hand use, and staying seated or standing for extended periods.
• Working Conditions:
  
  standard office/clinical setting; may require weekend, evening, and holiday hours; may encounter potentially angry or violent clients; exposure to computers, monitors, copiers, and other standard office equipment.

• Experience with Microsoft Office products, including email.
• Experience using Electronic Health Records (EHR) and related applications.
• High School Diploma or Equivalent.
• Minimum two (2) years of experience in a standard office/clinical environment.
• Experience working in a mental health and/or addiction treatment agency is a plus.

Entry level

Full‑time

Research, Analyst, and Information Technology

Non‑profit Organizations

Emerge Recovery & Trade Initiative is an Equal Opportunity Employer

Base pay: $18.00/hr – $23.00/hr provided by Emerge Recovery & Trade Initiative; actual pay will be based on skills and experience.