Sr Mobile Expert

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

• High School Diploma/GED (Required)

• Retail: 12+ mos. Neighborhood Mobile Expert (Required)
• Care:
  Elite Expert, Account Care (Required)
• Care:
  Elite Expert, Technical Care (Required)

• Customer Service Strong Customer Service skills:
  Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
• Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
• Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
• Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
• Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
• Success in resolving sales and customer service pain points. (Preferred)
• Consistently performs above company average in sales metrics. (Preferred)
• Demonstrated system and tool knowledge with the ability and aptitude to learn new skills. (Preferred)
• Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor. (Preferred)
• Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously. (Preferred)
• Passionate about people, teams, and our Un-carrier values. (Preferred)
• Pass certification and quarterly re-certification process. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

Hourly Base Pay: $28.50 Annualized Incentive Target: $7,200

Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out

Never stop growing! As part of the T-Mobile team, you know the Un-carrier…